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42 responses to “Kreskówki o instalacji pieca opalanego drewnem w Aberdeen, które rozjaśnią Twoje życie”

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   September 18, 2023

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   September 18, 2023

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9. 

   September 19, 2023

   Helpware

   Top 10 Customer Support Outsourcing Companies in 2023 | Helpware
   Outsourcing customer support is a great way to provide affordable but reliable service to your clients.

   Whether for voice or non-voice applications,
   there are plenty of excellent customer support…

   Written by Dana Mahoney
   Sunday, Jan 22
   Table of Contents
   Outsourcing customer support is a great way to provide affordable but reliable service to your
   clients. Whether for voice or non-voice applications,
   there are plenty of excellent customer support outsourcing companies that fit every
   requirement.
   But then again, why even think about outsourcing? Isn’t local talent good enough to provide
   the service needed by a company’s customers? Plus, wouldn’t it
   be a disservice to customers if a company farms out its frontline operations to contractors?

   What Is Customer Support Outsourcing?

   By now, the best customer service companies should know the value of customer support and why
   it’s an essential cog in an organization. Like sales and marketing, customer
   service should already be in play during a company’s
   first day, as they are the group that comes into direct contact
   with clients.
   The main goal of customer support is to keep customers happy by
   attending to their needs and responding to their questions.

   However, it’s also a way to instill loyalty and generate additional sales.
   To do so, an outsourcing company must have its support team available whenever the customer needs it.
   Outsourcing customer support allows companies to maintain an around-the-clock service team managed by industry veterans and experts.

   Advantages of Customer Support Outsourcing
   Admittedly, not all company startups have leaders who are experts in every facet of their operations.
   Given their many responsibilities, many startup founders accept that
   they can’t do everything themselves. Non-core competencies such
   as customer service can benefit from outsourcing.

   Turning the service over to competent experts lets companies benefit from a bigger source of
   talent from all over the world. At the same time, companies that outsource customer support enjoy reduced payroll without
   sacrificing service quality. Other benefits of outsourcing include:
   More Opportunities to Grow the Business
   By assigning customer support to expert outsourcing
   service providers, leaders can instead turn to scaling
   the business. Overseeing the day-to-day operations can already
   take much of management’s time, and customer support is equally demanding.
   To help executives focus on the big picture, they’ll need to
   partner with the best service companies that know what they’re doing.

   Enhance Customer Experience
   Given the opportunity to communicate and interact with customer service,
   many customers will express their satisfaction in getting their voices heard.
   If customer service companies and their team address customers’
   issues in a satisfactory way, they’re more than likely to remain customers.

   A pleasant customer experience will almost always lead to longer retention and a significantly higher
   customer lifetime value (CLV). This isn’t to say a stellar customer experience is
   only possible through outsourcing. Rather, the chances of improving customer satisfaction come with
   a continuous and consistent level of service.

   Providing a highly specialized, dedicated team of professionals from day
   one is a great way to achieve this quickly.
   Top 10 Customer Support Outsourcing Companies

   We’ve narrowed down the list of companies with great customer service to the top
   10 most prominent ones in 2022. We’ll also provide a brief description and highlight the main strong points of each outsourcing company.

   1. Helpware

   Helpware started in 2015 with the initial goal of providing support to startup companies.
   Over the years, the company has grown big and is confident enough to provide both enterprise and small business
   customer service outsourcing solutions.
   Providing back office, technical, and customer support, Helpware specializes in assisting companies
   in various support areas. This includes Omnichannel
   Customer Support, Technical & IT Support, Content Moderation, CX Consulting Services, Back Office Support,
   Data Labeling, Digital Marketing Solutions, and Cyber Security.
   The company provides only dedicated agents, in-house training, and equipment to help its clients boost their productivity from day one.

   Now it’s one of the top customer service companies in the US and European markets with numerous awards and positive reviews from satisfied
   clients on Clutch and other reputable platforms. Helpware’s
   people-focused culture seems very attractive to businesses sharing the same philosophy.

   Pros:
   Shows outstanding flexibility when providing for clients’ specific needs.

   This means its support can scale along with your company’s growth.

   Offers turn-key solutions, so you don’t have to
   look for either option separately.
   Helpware’s focused on developing its people and their skills and it pays
   off handsomely, especially in customer support outsourcing contracts.
   Some global brands are happy to have their customer support
   outsourced to Helpware.
   2. Sykes

   U.S.-based Sykes is one of the pioneers of the BPO
   industry. Established in 1995, the company trailblazed its way to the top and was one
   of the first BPOs to open multiple locations. In 2021,
   the Sitel Group acquired Sykes to widen its reach
   and increase its capacity.
   Sykes is one of the top 10 service companies and leading service
   providers of demand generation and customer engagement
   services, with clients included in the top 2000 companies worldwide.

   At the core of Sykes’ business are its staple services:
   outsourcing, customer experience, service to sales, digital transformation, and
   brand extension.
   Pros:
   Sykes maintains a pool of service agents from its clients’ home countries.

   The company is well-versed in matters concerning data privacy.
   Specifically, Sykes follows various privacy guidelines,
   including HIPAA compliance and Payment Card
   Industry (PCI) data security certification.

   3. Ascensos

   Founded in 2013 in the UK, Ascensos is one of those outsourced customer service companies that wanted to change the customer experience by applying a personal touch to customer care.
   The company is now Europe’s number-one customer support outsourcing company,
   providing bespoke customer experience solutions to clients around the world.
   In addition, its contact center operation locations include the UK, Romania, Turkey, and South Africa.

   Pros:
   Ascensos is more nearshore than an offshore support center, so location and time zone differences aren’t as pronounced as operations in Asia
   and South America.
   Companies that outsource customer service to Ascensos value
   the fact that it supports diversity and inclusivity among staff while focusing on promoting happiness
   as a key asset among its workforce.
   Although there aren’t any published pricing rates,
   instead, Ascensos will individually respond to requests for quotes, the prices of this outsourcing customer
   service company are more than affordable.
   4. Teleperformance

   With more than 40 years of experience in the BPO industry, Teleperformance is an established leader in solution design, business optimization strategies, and front-office customer support.
   It also offers back-office services such as finance and accounting, collections, and technical support.

   Pros:
   Teleperformance is a truly global service provider.
   It operates in 80 countries and employs more than 330,
   000 agents speaking over 265 languages and deservedly
   belongs to a league of good customer service
   companies. You won’t find it difficult to get support
   in the language and location you require.
   Clients also appreciate the company’s expertise in providing omnichannel solutions.

   5. VXI

   VXI Global Solutions is one of those outsourcing agencies that offer customer care
   and customer experience (CX) solutions to some of today’s major global brands.
   In addition, the company offers contact center and
   BPO services, omnichannel and multilingual support, software development, CX innovation, quality
   assurance (QA), and infrastructure outsourcing.
   VXI employs more than 35,000 workers in 43 countries throughout North America, Asia, Europe, and the Caribbean.
   The company also prides itself on its ability to help clients resolve major
   CX and employee experience (EX) pain points and take their customer service systems to the next level.
   Like any modern BPO, VXI employs omnichannel support services to enhance communication coverage for clients.

   Also, VXI provides additional analytics and insights generation services so clients can learn as they go.

   Pros:
   High CX expertise leads to enhanced customer and employee experience.

   VXI displays an uncanny ability to scale up or down to fit
   its client’s capabilities.
   6. InfluX

   In its quest to build the world’s first remote-only CX
   team, InfluX managed to recruit employees from more than 120 cities worldwide.
   This strategy also lets them provide 24-hour customer
   support outsourcing solutions within the client’s time zone.
   In addition, InfluX creates specialized customer experiences that reflect the client’s vision, voice, and values.

   Pros:
   Less dependence on automation and more on human interaction make for a better customer experience.

   Having employees in every time zone solves the common offshore problem of mismatched time schedules between clients and outsourcing
   companies.
   Pay-as-go pricing may be attractive to some clients who prefer flexible packages.

   7. Skycom

   Skycom is also on the list of nearshore outsourcing companies that specialize in multi-continent support services.
   The company employs native English contact center agents with experience in multiple industries.
   Skycom also offers a full range of services, including business process outsourcing, telemarketing and sales, customer support, and healthcare.
   With more than 15 years of experience, Skycom also employs over 2,000 workers
   assigned to 35 clients in five countries.
   Pros:
   Nearshore operations mean fewer problems dealing
   with time zone and distance differences.
   Skycom covers a wide range of industries, including healthcare,
   travel, utilities, IT, finance, retail, and telecommunications.

   8. Integra

   Integra’s differentiator is its focus on training its workforce in customer psychology.
   This means company-provided support agents are more sensitive in detecting changes in the customer’s voice
   or tone. As a result, they can respond to these changes to defuse any tension and lead the customer into a
   more positive mindset. Starting with four employees in 2004, Integra currently employs more
   than 1,400 workers stationed across four countries.

   It handles customer service duties over the phone, email, live chat, or social media.

   Pros:
   Integra offers some of the most cost-effective solutions in the industry.

   Sales psychology is also an incredible asset to have if you
   work in a customer support outsourcing company.

   9. Telus

   Telus International is one of the world’s leading digital CX innovators.
   In particular, it designs and produces next-generation digital solutions
   for brands all over the world. This is one of the Canadian top IT outsourcing companies that provide IT services and multilingual customer service to industries such as technology, media, communications, eCommerce, financial technology, travel,
   hospitality, automotive, healthcare, and games.
   Pros:
   Telus International is a premium multilingual contact center.
   It is one of those IT support outsourcing companies that
   offer top-tier customer support services in various countries and more
   than 50 languages.
   Telus is famous among IT services outsourcing companies for
   organizing an annual charitable initiative called “Telus Days of Giving.” In particular,
   the company taps 225,000 volunteers from its offices to complete various service projects
   across its many host countries.
   10. Arise

   Arise is a 25-year-old United States-based company that
   specializes in providing support outsourcing services across the
   USA. It employs more than 60,000 remote agents in the U.S.,
   Canada, and the United Kingdom. Unlike a traditional BPO, Arise utilizes a
   network of service partners to provide the
   needed customer service experiences. In addition, the Arise
   Platform helps companies lower expenses. As a result,
   Arise clients report an average 25% reduction in contact center service total costs,
   which is why clients want to outsource customer service small business really needs.

   Pros:
   Arise deploys a tiered security approach in its communications with clients.
   This ensures they preserve the confidentiality of documents or files sent over.
   It also means Arise conforms to widely accepted data privacy regulations such as HIPAA, CCPA,
   and others.
   Arise also focuses its employment on local talent, hiring residents
   of the U.S., UK, and Canada. This means stable employment for the company and an easier method of hiring or replacing
   staff members.
   Choose the Best Outsourcing Companies That Fit Your Needs
   Deciding which outsourcing providers to contact for
   your customer support outsourcing needs? Perform the necessary research before settling on your choice.
   For instance, some customer service outsource companies on our list might command a pricing structure higher than what your
   budget holds.
   In addition, consider your company’s specific requirements and areas for
   improvement. Do you need a customer support team focused
   on CX? Or, do you prefer having sales psychology-trained outbound
   callers who can close deals? Finally, does the appeal of higher-cost nearshoring resonate better
   than offshore talents a few time zones away?
   No one-size-fits-all solution exists when it comes to customer support outsourcing.
   However, if you want a highly flexible and secure customer
   service solution that utilizes modern technology throughout the various stages, try the
   best companies for customer service. These largest
   outsourcing companies not only supply the best talent, but also the best equipment
   and training to prepare them.

   Reply
10. 

    September 19, 2023

    Helpware

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11. 

    September 19, 2023

    Helpware

    Top 10 Customer Support Outsourcing Companies in 2023 | Helpware
    Outsourcing customer support is a great way to provide affordable but reliable service to your clients.
    Whether for voice or non-voice applications, there are plenty of excellent customer support…

    Written by Dana Mahoney
    Sunday, Jan 22
    Table of Contents
    Outsourcing customer support is a great way to provide affordable but reliable
    service to your clients. Whether for voice or non-voice applications, there are plenty of excellent customer support outsourcing companies that fit every requirement.

    But then again, why even think about outsourcing?
    Isn’t local talent good enough to provide the service needed by
    a company’s customers? Plus, wouldn’t it be a disservice to customers if a company farms out its frontline operations to contractors?

    What Is Customer Support Outsourcing?

    By now, the best customer service companies should know the value of customer support and why it’s an essential cog in an organization. Like sales and
    marketing, customer service should already be in play during a company’s first day, as they are the group
    that comes into direct contact with clients.
    The main goal of customer support is to keep customers happy by attending to their needs and responding to their
    questions. However, it’s also a way to instill loyalty and
    generate additional sales. To do so, an outsourcing company must have its support team available whenever the customer needs it.

    Outsourcing customer support allows companies
    to maintain an around-the-clock service team managed by
    industry veterans and experts.
    Advantages of Customer Support Outsourcing
    Admittedly, not all company startups have leaders who are experts in every
    facet of their operations. Given their many responsibilities, many startup founders accept that
    they can’t do everything themselves. Non-core competencies such as customer service can benefit from outsourcing.

    Turning the service over to competent experts lets companies
    benefit from a bigger source of talent from all over
    the world. At the same time, companies that outsource customer
    support enjoy reduced payroll without sacrificing service quality.
    Other benefits of outsourcing include:
    More Opportunities to Grow the Business
    By assigning customer support to expert outsourcing
    service providers, leaders can instead turn to scaling the business.
    Overseeing the day-to-day operations can already take much
    of management’s time, and customer support is equally demanding.
    To help executives focus on the big picture, they’ll need to partner with the best service
    companies that know what they’re doing.
    Enhance Customer Experience
    Given the opportunity to communicate and interact with customer service, many customers
    will express their satisfaction in getting their voices heard.
    If customer service companies and their team
    address customers’ issues in a satisfactory way, they’re more than likely to remain customers.

    A pleasant customer experience will almost always lead
    to longer retention and a significantly higher customer lifetime value (CLV).

    This isn’t to say a stellar customer experience is only possible through outsourcing.
    Rather, the chances of improving customer satisfaction come with a continuous and consistent level of service.
    Providing a highly specialized, dedicated team of professionals from
    day one is a great way to achieve this quickly.
    Top 10 Customer Support Outsourcing Companies

    We’ve narrowed down the list of companies with great customer service to the
    top 10 most prominent ones in 2022. We’ll also provide a brief description and
    highlight the main strong points of each outsourcing company.

    1. Helpware

    Helpware started in 2015 with the initial goal of providing support to startup companies.
    Over the years, the company has grown big and is confident enough to provide
    both enterprise and small business customer service outsourcing solutions.

    Providing back office, technical, and customer support,
    Helpware specializes in assisting companies in various support areas.
    This includes Omnichannel Customer Support, Technical & IT Support,
    Content Moderation, CX Consulting Services, Back Office Support,
    Data Labeling, Digital Marketing Solutions,
    and Cyber Security. The company provides only dedicated agents,
    in-house training, and equipment to help its clients boost their productivity from day one.

    Now it’s one of the top customer service companies in the US and European markets with numerous awards and positive reviews from satisfied clients on Clutch and other reputable platforms.
    Helpware’s people-focused culture seems very attractive to businesses sharing the same philosophy.

    Pros:
    Shows outstanding flexibility when providing for clients’ specific needs.
    This means its support can scale along with your company’s growth.

    Offers turn-key solutions, so you don’t have to look for either option separately.

    Helpware’s focused on developing its people
    and their skills and it pays off handsomely, especially in customer
    support outsourcing contracts. Some global brands are happy to have their customer support outsourced to Helpware.

    2. Sykes

    U.S.-based Sykes is one of the pioneers of the BPO industry.
    Established in 1995, the company trailblazed its way to
    the top and was one of the first BPOs to open multiple locations.
    In 2021, the Sitel Group acquired Sykes to widen its reach and increase its capacity.

    Sykes is one of the top 10 service companies and leading service
    providers of demand generation and customer engagement services,
    with clients included in the top 2000 companies worldwide. At the core of Sykes’ business are its staple services: outsourcing, customer experience, service to
    sales, digital transformation, and brand extension.
    Pros:
    Sykes maintains a pool of service agents from its clients’ home countries.

    The company is well-versed in matters concerning data privacy.
    Specifically, Sykes follows various privacy guidelines, including HIPAA compliance and Payment Card Industry (PCI) data security certification.

    3. Ascensos

    Founded in 2013 in the UK, Ascensos is one of those outsourced customer service companies that wanted to change the customer experience by applying a personal touch to customer
    care. The company is now Europe’s number-one customer support outsourcing company,
    providing bespoke customer experience solutions to clients around the world.
    In addition, its contact center operation locations include the UK, Romania, Turkey, and South Africa.

    Pros:
    Ascensos is more nearshore than an offshore support center, so
    location and time zone differences aren’t as pronounced as operations in Asia and South America.

    Companies that outsource customer service to Ascensos value
    the fact that it supports diversity and inclusivity among staff while focusing on promoting happiness as a key
    asset among its workforce.
    Although there aren’t any published pricing rates, instead, Ascensos will individually respond to requests for quotes, the prices of this outsourcing
    customer service company are more than affordable.

    4. Teleperformance

    With more than 40 years of experience in the BPO industry, Teleperformance is an established leader in solution design, business optimization strategies, and
    front-office customer support. It also offers back-office services such as finance and accounting,
    collections, and technical support.
    Pros:
    Teleperformance is a truly global service provider.
    It operates in 80 countries and employs more than 330,
    000 agents speaking over 265 languages and deservedly belongs to a
    league of good customer service companies.
    You won’t find it difficult to get support in the language
    and location you require.
    Clients also appreciate the company’s expertise
    in providing omnichannel solutions.
    5. VXI

    VXI Global Solutions is one of those outsourcing agencies that offer customer care and
    customer experience (CX) solutions to some of today’s
    major global brands. In addition, the company offers contact center and BPO services, omnichannel and multilingual support, software development,
    CX innovation, quality assurance (QA), and infrastructure
    outsourcing. VXI employs more than 35,000 workers in 43 countries throughout
    North America, Asia, Europe, and the Caribbean.
    The company also prides itself on its ability
    to help clients resolve major CX and employee experience (EX)
    pain points and take their customer service systems to the next level.
    Like any modern BPO, VXI employs omnichannel support services to enhance communication coverage for clients.
    Also, VXI provides additional analytics and insights generation services so clients can learn as they go.

    Pros:
    High CX expertise leads to enhanced customer and
    employee experience.
    VXI displays an uncanny ability to scale up or down to
    fit its client’s capabilities.
    6. InfluX

    In its quest to build the world’s first remote-only CX team, InfluX managed
    to recruit employees from more than 120 cities worldwide.
    This strategy also lets them provide 24-hour customer support outsourcing solutions within the
    client’s time zone. In addition, InfluX creates specialized customer experiences that reflect the client’s vision,
    voice, and values.
    Pros:
    Less dependence on automation and more on human interaction make for
    a better customer experience.
    Having employees in every time zone solves the common offshore problem of mismatched time schedules between clients and outsourcing companies.

    Pay-as-go pricing may be attractive to some
    clients who prefer flexible packages.
    7. Skycom

    Skycom is also on the list of nearshore outsourcing companies that specialize in multi-continent support
    services. The company employs native English contact center
    agents with experience in multiple industries. Skycom also offers
    a full range of services, including business process outsourcing,
    telemarketing and sales, customer support, and healthcare.
    With more than 15 years of experience, Skycom also employs over 2,000 workers assigned to 35 clients in five countries.

    Pros:
    Nearshore operations mean fewer problems dealing with time zone and distance differences.

    Skycom covers a wide range of industries, including healthcare, travel, utilities, IT, finance,
    retail, and telecommunications.
    8. Integra

    Integra’s differentiator is its focus on training its workforce in customer psychology.
    This means company-provided support agents are more sensitive in detecting changes in the customer’s voice or tone.
    As a result, they can respond to these changes to defuse
    any tension and lead the customer into a more positive mindset.
    Starting with four employees in 2004, Integra currently employs more than 1,400 workers stationed
    across four countries. It handles customer service duties over the phone, email, live chat, or social media.

    Pros:
    Integra offers some of the most cost-effective solutions in the industry.

    Sales psychology is also an incredible asset to have if you work in a customer support outsourcing company.

    9. Telus

    Telus International is one of the world’s leading digital CX innovators.

    In particular, it designs and produces next-generation digital solutions for brands all over the world.
    This is one of the Canadian top IT outsourcing companies that provide IT services and multilingual customer
    service to industries such as technology,
    media, communications, eCommerce, financial technology, travel, hospitality, automotive, healthcare, and games.

    Pros:
    Telus International is a premium multilingual
    contact center. It is one of those IT support outsourcing companies that offer top-tier customer support services in various countries and more than 50 languages.

    Telus is famous among IT services outsourcing companies for organizing an annual charitable initiative
    called “Telus Days of Giving.” In particular, the company taps 225,000 volunteers from its offices to complete various service projects across its many
    host countries.
    10. Arise

    Arise is a 25-year-old United States-based company
    that specializes in providing support outsourcing services across the USA.
    It employs more than 60,000 remote agents in the U.S., Canada,
    and the United Kingdom. Unlike a traditional BPO, Arise
    utilizes a network of service partners to provide
    the needed customer service experiences. In addition, the Arise Platform helps companies lower expenses.
    As a result, Arise clients report an average
    25% reduction in contact center service total costs, which is
    why clients want to outsource customer service small business really needs.

    Pros:
    Arise deploys a tiered security approach in its communications with clients.
    This ensures they preserve the confidentiality
    of documents or files sent over. It also means
    Arise conforms to widely accepted data privacy regulations such as HIPAA, CCPA, and others.

    Arise also focuses its employment on local talent, hiring
    residents of the U.S., UK, and Canada. This means stable employment for the company and an easier method of
    hiring or replacing staff members.
    Choose the Best Outsourcing Companies That Fit Your Needs
    Deciding which outsourcing providers to contact for your customer support outsourcing needs?
    Perform the necessary research before settling on your choice.
    For instance, some customer service outsource companies on our list
    might command a pricing structure higher than what your budget holds.

    In addition, consider your company’s specific requirements and areas for improvement.
    Do you need a customer support team focused on CX? Or, do you prefer having sales psychology-trained outbound callers who can close deals?

    Finally, does the appeal of higher-cost nearshoring resonate better than offshore talents a few time zones away?

    No one-size-fits-all solution exists when it comes to customer support outsourcing.
    However, if you want a highly flexible and secure customer service solution that utilizes modern technology throughout the
    various stages, try the best companies for customer service.
    These largest outsourcing companies not only supply the best talent, but also the best equipment and training to prepare them.

    Reply
12. 

    September 19, 2023

    Helpware

    Top 10 Customer Support Outsourcing Companies in 2023 | Helpware
    Outsourcing customer support is a great way to provide affordable but reliable service to your clients.

    Whether for voice or non-voice applications, there are plenty of
    excellent customer support…
    Written by Dana Mahoney
    Sunday, Jan 22
    Table of Contents
    Outsourcing customer support is a great way to provide affordable but
    reliable service to your clients. Whether for voice or non-voice applications, there are plenty of
    excellent customer support outsourcing companies that fit every requirement.

    But then again, why even think about outsourcing? Isn’t local
    talent good enough to provide the service needed by a company’s customers?

    Plus, wouldn’t it be a disservice to customers
    if a company farms out its frontline operations to contractors?

    What Is Customer Support Outsourcing?

    By now, the best customer service companies should know the
    value of customer support and why it’s an essential cog in an organization. Like sales and marketing, customer service should already be in play during a company’s first
    day, as they are the group that comes into direct contact with clients.

    The main goal of customer support is to keep customers happy by attending to
    their needs and responding to their questions. However, it’s also a
    way to instill loyalty and generate additional sales. To do so, an outsourcing company must have its support team
    available whenever the customer needs it. Outsourcing customer support allows companies to maintain an around-the-clock service team managed
    by industry veterans and experts.
    Advantages of Customer Support Outsourcing
    Admittedly, not all company startups have leaders who are experts in every facet of their operations.
    Given their many responsibilities, many startup founders accept
    that they can’t do everything themselves. Non-core competencies
    such as customer service can benefit from outsourcing.
    Turning the service over to competent experts lets companies benefit from
    a bigger source of talent from all over
    the world. At the same time, companies that outsource customer
    support enjoy reduced payroll without sacrificing
    service quality. Other benefits of outsourcing include:

    More Opportunities to Grow the Business
    By assigning customer support to expert outsourcing service providers,
    leaders can instead turn to scaling the business. Overseeing
    the day-to-day operations can already take much of management’s time, and
    customer support is equally demanding. To help executives
    focus on the big picture, they’ll need to partner with the best service companies that know what they’re doing.

    Enhance Customer Experience
    Given the opportunity to communicate and interact with
    customer service, many customers will express their satisfaction in getting their voices heard.
    If customer service companies and their team address
    customers’ issues in a satisfactory way, they’re more than likely to remain customers.

    A pleasant customer experience will almost always lead to longer retention and a significantly higher customer lifetime value (CLV).
    This isn’t to say a stellar customer experience is
    only possible through outsourcing. Rather, the chances of improving customer satisfaction come with a continuous
    and consistent level of service. Providing a highly specialized, dedicated team of professionals from day one is a great way to achieve this quickly.

    Top 10 Customer Support Outsourcing Companies

    We’ve narrowed down the list of companies with great
    customer service to the top 10 most prominent ones in 2022.

    We’ll also provide a brief description and highlight the main strong points of each
    outsourcing company.
    1. Helpware

    Helpware started in 2015 with the initial goal of providing support to startup companies.
    Over the years, the company has grown big and is confident enough to
    provide both enterprise and small business customer service outsourcing solutions.

    Providing back office, technical, and customer support, Helpware specializes in assisting companies
    in various support areas. This includes Omnichannel Customer Support, Technical & IT Support, Content Moderation, CX Consulting Services, Back Office Support,
    Data Labeling, Digital Marketing Solutions, and Cyber Security.

    The company provides only dedicated agents, in-house training,
    and equipment to help its clients boost their productivity from day one.
    Now it’s one of the top customer service companies in the
    US and European markets with numerous awards
    and positive reviews from satisfied clients on Clutch
    and other reputable platforms. Helpware’s people-focused culture seems
    very attractive to businesses sharing the same philosophy.

    Pros:
    Shows outstanding flexibility when providing for clients’ specific needs.

    This means its support can scale along with your company’s growth.

    Offers turn-key solutions, so you don’t have to look for either option separately.

    Helpware’s focused on developing its people and their skills
    and it pays off handsomely, especially in customer support
    outsourcing contracts. Some global brands are happy to have their
    customer support outsourced to Helpware.

    2. Sykes

    U.S.-based Sykes is one of the pioneers of the BPO industry.
    Established in 1995, the company trailblazed its way to the top and was one of the first BPOs to open multiple locations.
    In 2021, the Sitel Group acquired Sykes to widen its reach and increase its capacity.

    Sykes is one of the top 10 service companies and leading service
    providers of demand generation and customer engagement services, with clients included in the top 2000 companies worldwide.
    At the core of Sykes’ business are its staple services:
    outsourcing, customer experience, service to sales,
    digital transformation, and brand extension.
    Pros:
    Sykes maintains a pool of service agents from its clients’ home countries.

    The company is well-versed in matters concerning data privacy.

    Specifically, Sykes follows various privacy guidelines, including HIPAA compliance and Payment Card Industry (PCI) data security certification.

    3. Ascensos

    Founded in 2013 in the UK, Ascensos is one of those outsourced customer service companies that wanted to change the customer experience by applying a personal touch to
    customer care. The company is now Europe’s number-one customer support outsourcing company, providing bespoke
    customer experience solutions to clients around the world.
    In addition, its contact center operation locations include the UK, Romania, Turkey,
    and South Africa.
    Pros:
    Ascensos is more nearshore than an offshore support
    center, so location and time zone differences aren’t as
    pronounced as operations in Asia and South America.
    Companies that outsource customer service to Ascensos value the fact that it supports diversity and inclusivity among staff while focusing on promoting
    happiness as a key asset among its workforce.
    Although there aren’t any published pricing rates, instead, Ascensos will individually respond to requests for quotes, the prices of this outsourcing customer service
    company are more than affordable.
    4. Teleperformance

    With more than 40 years of experience in the BPO industry, Teleperformance is an established leader in solution design, business optimization strategies, and front-office customer support.

    It also offers back-office services such as finance and accounting, collections,
    and technical support.
    Pros:
    Teleperformance is a truly global service provider. It operates in 80 countries and employs more than 330,000 agents speaking
    over 265 languages and deservedly belongs to a league of good customer service companies.
    You won’t find it difficult to get support in the language and location you require.

    Clients also appreciate the company’s expertise in providing omnichannel solutions.

    5. VXI

    VXI Global Solutions is one of those outsourcing agencies that offer customer care
    and customer experience (CX) solutions to some of today’s
    major global brands. In addition, the company offers contact center and BPO services,
    omnichannel and multilingual support, software development, CX innovation, quality assurance (QA), and
    infrastructure outsourcing. VXI employs more than 35,000 workers in 43 countries throughout North America,
    Asia, Europe, and the Caribbean.
    The company also prides itself on its ability to help clients resolve major CX and employee experience (EX) pain points and take their customer service systems to the next level.
    Like any modern BPO, VXI employs omnichannel support services to enhance
    communication coverage for clients. Also, VXI provides additional analytics and insights generation services so
    clients can learn as they go.
    Pros:
    High CX expertise leads to enhanced customer and employee experience.

    VXI displays an uncanny ability to scale up or down to fit its client’s capabilities.

    6. InfluX

    In its quest to build the world’s first remote-only CX team, InfluX managed to recruit employees
    from more than 120 cities worldwide. This strategy also lets them provide 24-hour customer support outsourcing solutions within the client’s time zone.
    In addition, InfluX creates specialized customer experiences that reflect
    the client’s vision, voice, and values.
    Pros:
    Less dependence on automation and more on human interaction make for a better customer
    experience.
    Having employees in every time zone solves the
    common offshore problem of mismatched time schedules between clients and outsourcing companies.

    Pay-as-go pricing may be attractive to some clients who prefer flexible packages.

    7. Skycom

    Skycom is also on the list of nearshore outsourcing companies that specialize in multi-continent
    support services. The company employs native English contact center agents with experience in multiple industries.

    Skycom also offers a full range of services, including business process
    outsourcing, telemarketing and sales, customer support, and healthcare.
    With more than 15 years of experience, Skycom
    also employs over 2,000 workers assigned to 35 clients in five countries.

    Pros:
    Nearshore operations mean fewer problems dealing with time zone
    and distance differences.
    Skycom covers a wide range of industries, including healthcare, travel,
    utilities, IT, finance, retail, and telecommunications.

    8. Integra

    Integra’s differentiator is its focus on training its workforce in customer psychology.
    This means company-provided support agents are
    more sensitive in detecting changes in the customer’s voice or tone.

    As a result, they can respond to these changes to defuse any tension and lead the customer into a more positive mindset.
    Starting with four employees in 2004, Integra currently employs more than 1,400 workers
    stationed across four countries. It handles customer service duties over
    the phone, email, live chat, or social media.
    Pros:
    Integra offers some of the most cost-effective solutions in the industry.

    Sales psychology is also an incredible asset to have if you work
    in a customer support outsourcing company.
    9. Telus

    Telus International is one of the world’s leading
    digital CX innovators. In particular, it designs and produces next-generation digital solutions
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    provide IT services and multilingual customer service to industries such as technology, media, communications,
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    healthcare, and games.
    Pros:
    Telus International is a premium multilingual contact center.
    It is one of those IT support outsourcing companies that offer top-tier customer support services in various countries
    and more than 50 languages.
    Telus is famous among IT services outsourcing companies for organizing
    an annual charitable initiative called “Telus Days of Giving.” In particular, the company taps
    225,000 volunteers from its offices to complete various service projects across its many host countries.

    10. Arise

    Arise is a 25-year-old United States-based
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    Unlike a traditional BPO, Arise utilizes a network of service partners to provide the
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    Pros:
    Arise deploys a tiered security approach in its communications with clients.
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    Arise also focuses its employment on local
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    Choose the Best Outsourcing Companies That Fit Your Needs
    Deciding which outsourcing providers to contact for your
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    For instance, some customer service outsource companies on our list might
    command a pricing structure higher than what your budget holds.

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    time zones away?
    No one-size-fits-all solution exists when it comes to customer support outsourcing.

    However, if you want a highly flexible and secure customer service solution that utilizes modern technology throughout the various stages, try
    the best companies for customer service. These largest outsourcing companies not
    only supply the best talent, but also the best equipment
    and training to prepare them.

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